FAQ

1. What are the advantages of star vision's digital signage ?
With more than decade experience on the design and engineering of ooh and Dooh infrastructure, Star Vision provide our customer designs which are unique from the market to increase Dooh Media owners brands recognition.
 
2. How do we start?
Once client told us where to deploy the structure, we will propose several design with price for choices, and also we can make new design based on clients requirement, after confirm all the details, than we do the quotation, then we go for prototype, after get feedback or approval of the prototype, than we proceed the bulk orders.
 
3. Can I have my logo on the product?
Yes, customized logo service is available.
 
4. What about the payment terms?
30% in advanced, balance before shipment.
 
5. How do you pack the products?
Wooden case on pallet, which is easy to load and unload from the container, and protect the products well no matter by sea or by air.
 
6.How do you support us for use of the products?
We will send Installation drawing to client, and video call, phone services, email support are always available, and if necessary our engineer can visit client to guide how to install the products and train your team how to use our products, ticket, training and accommodations charges on client side.
 
7. What is the guarantee time?
The guarantee time is 1 year, and it can be extends to 3 years on extra charges, during guarantee period , we can repair or change defective components for client free of charge, however, delivery cost of sending components are on both side.